Return & Refund Policy

At Vincles.shop, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we're here to help. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

By placing an order with Vincles.shop, you agree to the terms of this policy.

1. Return Eligibility

You may request a return if the following conditions are met:

  • The return request is made within 7 days of receiving your order.
  • The item is unused, unworn, unwashed, and in its original condition.
  • All original tags, labels, and packaging are intact.
  • The item shows no signs of damage caused by misuse or improper handling.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Innerwear and undergarments
  • Accessories
  • Gift cards
  • Clearance or final sale items
  • Customized or personalized products

3. Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged product
  • A defective product
  • An incorrect item

Please contact us within 48 hours of delivery and provide:

  • Your order number
  • Clear photos of the item and packaging
  • A brief description of the issue

After reviewing your request, we will arrange a replacement, exchange, or refund where applicable.

4. Return Process

To initiate a return:

  1. Email us at support@vincles.shop.
  2. Include your order number and reason for the return.
  3. Wait for return authorization and instructions.
  4. Ship the approved return item to the address provided by our support team.

Returns sent without prior approval may not be accepted.

5. Refund Process

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method.
  • Refunds are typically processed within 7–10 business days.
  • Your bank or payment provider may require additional processing time before the refund appears in your account.

6. Return Shipping Costs

  • Original shipping charges are non-refundable.
  • Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect product supplied by Vincles.shop.

7. Exchange Policy

Eligible products may be exchanged for:

  • Size changes
  • Defective items
  • Incorrect items received

All exchanges are subject to product availability.

8. Order Cancellation

  • Orders may be canceled before they have been shipped.
  • Once an order has been dispatched, it cannot be canceled but may qualify for return under this policy if eligible.

9. Contact Us

If you have any questions about returns or refunds, please contact us:

Vincle

Owner: NIKUNJ RASIKLAL MODI

Email : vincle13@outlook.com

Phone : +91 76003 60553

Address : 
141, Saketdham Society, Laxman 
Nagar Society Ni Pase, Punagam,
Surat City, PO: Bomabay Market,
DIST: Surat, Gujarat-395010